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Betway Account Locked: Why & How To Fix It

It is not uncommon that people get their Betway account locked, however, it is uncommon that they stay locked permanently. Thanks to their brilliant customer service, which you can learn more about in our Betway review, people are more often than not able to open their account again with some simple steps.

In this article, you will find the most common reasons why a Betway account can be locked, and how you can open the account again.

#1 Entered The Wrong Password 3 times

If you enter the wrong password 3 times, your Betway account will be locked. This happens automatically to protect your privacy against possible hackers. This is a common solution online and one that f.ex Google is known to use.

If you want to gain access to your account again, you have to contact customer support. They will ask you a series of questions to make sure you are who you claim to be, before they send a reset password link to your email.

This process makes sure that the person they talk with both knows the personal information of the account holder and has access to the personal email. This is proven to be a very safe solution.

#2 Wrongful information provided to Betway

In our article about withdrawal from Betway, we learned that everyone has to verify themselves in order to make a withdrawal. If Betway discovers or has a strong suspicion that you have provided false information or documents, they can lock your account.

Betway operates under the MGA licence and according to that licence, they have to follow the act against money laundering and terror funding. A crucial part of that is knowing their customers.

It is also common among problem gamblers to try and open up accounts in relatives’ names. This is illegal, and if discovered, Betway will close the account.

If this has happened to you, your only option is to find a new online casino and make sure to provide the correct information there.


#3 Underage Gambling

If Betway discovers that you have created your account before you turned 18, Betway can close your account. This can even happen years later, as it is a violation of their terms & conditions.

Gambling under the age of 18 is strictly forbidden according to MGA because of a few things. One is that a minor is not the legal caretaker of themselves, their parents are. The other being the increased possibility of developing symptoms of problem gambling when starting at a young age.

If you have created an account before the age of 18 at Betway, we recommend you to stop gambling immediately. If you are older than the age of 18 but got caught creating the account before you turned 18, we recommend you contact Betways customer support. If unsuccessful, you should try to find a new gambling site to play at.

#4 A Violation of Betways Terms & Conditions

The above-mentioned reasons for getting your Betway account locked are all violations of Betways terms & conditions. However, there are many things you can do to be in violation of it. We recommend all our visitors spend some time learning the terms & conditions of every new online casino they sign up with.

If you have knowingly broken it, we recommend you find a new mobile casino. If it was by mistake, or you didn’t try to get an unfair advantage over the casino, we recommend you contact customer support and hope for a solution.

#5 A Violation of Betways Bonus Terms

In addition to the general terms & conditions, an online casino normally has a separate set of bonus terms, connected to it. This is the case for Betway and they regulate the acquiring and usage of deposit bonuses, free spins, free bets and other bonuses Betway can give.

If you violate these bonus terms to get an unfair advantage over Betway, you may get in trouble. A general rule with bonuses is that they are meant as gifts to active customers. In other words, if you only log in to play free spins and free bet over a longer period of time, you may be categorised as a bonus abuser.

This is a violation of Betways bonus terms and can cause your Betway account to be locked. We recommend you to talk with customer support or find a new online casino to play with. Keep in mind that Betway is one of the least strict online casinos when it comes to this. The same kind of behaviour at another online casino will likely have the same result.

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